End-User General Warranty
Janos Technology, LLC warranties that this product will be free from defects in material and workmanship under normal use and maintenance for a period of one (1) year. The warranty period begins from the original shipment date from Janos Technology, whether or not actual use of the product has begun. The product will be guaranteed to operate properly according to manufacturer’s specifications or Janos shall repair equipment to operate properly at no charge (including all parts and labor). This warranty doesn’t cover equipment, which has been misused, tampered with, modified or damaged as a result of accident, water, impact or lack of proper care as indicated in the Product User Guide.
In the event of a RMA return, the warranty period will be suspended starting from the RMA initiation Date through the time required to replace/repair the article. Upon resolution of the RMA, the warranty period will resume from the period of suspension.
OEM General Warranty
The same warranty above applies with the following additional consideration: The warranty duration will be the initial date of shipment to the end-user from the OEM, or eighteen (18) months, whichever is less.
Refunds – If this product was purchased as part of a complete IR camera system, all refunds will be made through the original camera manufacturer only. Please contact them directly. For all other transactions, refunds will be made directly to the end purchaser.
Procedures for Warranty Service
In the event that this equipment requires any repairs or service please follow these procedures:
1. Contact Janos Technology to receive an (RMA) Return Merchandise Authorization number and confirm an RMA initiation date. Phone (603) 757-0070
2. Pack the product in the original or equivalent packing material.
3. Pay return shipping charge & ship to:
Janos Technology, LLC
55 Black Brook Rd.
Keene, NH 03431-5044
Attn. RMA# ______________
Record The Following Information for Future Reference:
Serial Number ______________________________
Part Number _______________________________
Date of Original Purchase _____________________